Event cancellations up to 24 hours before the session will be offered a credit note to the next session . If we need to cancel the session for any reason you will receive a full refund minus booking fees.
Treatment cancellations at least 24 hours notice by telephone is required for cancellation of any booking(s).
Cancellations within 24 hours of arrival: No refund.
Non arrival: No refund.
There are no refunds on vouchers.
Contact us at vikki@karenzatherapies.co.uk for questions related to refunds and returns.